Contact
Contact Miamaxx
Australian-based support, answered by email within one business day. Orders, delivery, warranty claims, wholesale and press.
Miamaxx is an Australian brand owned and operated by Dare Too Pty Ltd in Victoria. Every enquiry — orders, delivery, warranty, wholesale and press — is answered by our own team in Australia, not an overseas call centre. There is no phone queue and no chatbot.
The fastest way to reach us is email: support@miamaxx.com.au. We reply to most messages within one business day, Monday to Friday, 9:00am–5:00pm AEST/AEDT. Messages sent on weekends and Victorian public holidays are answered the next business day.
How to reach Miamaxx
| Enquiry | Where it goes | Typical reply |
|---|---|---|
| General questions | support@miamaxx.com.au | 1 business day |
| Order status or delivery | support@miamaxx.com.au — include your order number | 1 business day |
| Warranty claim | support@miamaxx.com.au — see Warranty | 1–2 business days |
| Wholesale & stockists | Trade enquiry form | 2–3 business days |
| Media & press | support@miamaxx.com.au — subject line “Press” | 2–3 business days |
| Privacy & data requests | support@miamaxx.com.au — see Privacy Policy | 30 days maximum |
We do not publish a phone number. Intimate products attract a high volume of prank and nuisance calls, and a written trail is better for warranty claims anyway — it gives you and us a dated record of what was agreed. If your enquiry genuinely needs a call, say so in your email and we will arrange one.
What to include in your message
Including these details in your first email usually removes an entire round trip and gets your problem solved a day sooner.
- Your order number — it starts with MX and appears in your confirmation email.
- The email address used at checkout, if it differs from the one you are writing from.
- What the product is doing, in plain terms — “the motor runs but the shaft does not extend” tells us far more than “it is broken”.
- A short video or photo for anything mechanical. Ten seconds of footage is worth three emails.
- Your postcode for delivery questions, so we can check the courier network servicing your area.
Answers you can get right now
Most questions we receive are already answered on the site. If yours is one of these, you do not need to wait for a reply.
- Shipping & discreet delivery — packaging, timeframes, tracking, what appears on your bank statement.
- Warranty & returns — the 12-month warranty, Australian Consumer Law rights, and how to lodge a claim.
- Care & cleaning — cleaning the sleeves, which lubricants are safe, storage and charging.
- How Miamaxx works — the thrusting mechanism, the sleeve system, and the full specification table.
- All FAQs — every common question in one place.
Send us a message
Use the form below, or email us directly if you prefer. Nothing you write here is added to a marketing list — we only use your details to answer your enquiry.
Company details
| Trading name | Miamaxx |
|---|---|
| Legal entity | Dare Too Pty Ltd |
| ABN | 60 156 354 399 |
| Registered | 19 March 2012 |
| GST | Registered — all prices on this site include GST |
| Location | Victoria, Australia |
| support@miamaxx.com.au | |
| Support hours | Mon–Fri, 9:00am–5:00pm AEST/AEDT |
Frequently asked questions
No. Miamaxx handles all enquiries by email at support@miamaxx.com.au. Intimate-product retailers attract a high volume of nuisance calls, and written correspondence gives both sides a dated record — which matters for warranty claims. If your enquiry needs a call, ask in your email and we will arrange one.
Most emails are answered within one business day, Monday to Friday, 9:00am to 5:00pm AEST/AEDT. Warranty claims and wholesale enquiries take one to three business days because they need to be assessed. Messages sent on weekends or Victorian public holidays are answered on the next business day.
Miamaxx is owned and operated by Dare Too Pty Ltd, ABN 60 156 354 399, an Australian private company registered in Victoria on 19 March 2012 and registered for GST from the same date. Support is handled in Australia.
No. Details you provide in a support enquiry are used only to answer that enquiry. You are added to the Miamaxx email list only if you tick the subscribe box yourself, and you can unsubscribe from any email.
Yes. Enquiries are read only by the Miamaxx support team. We never publish, sell or share customer correspondence, and our emails and invoices use the business name rather than any product description. See the Privacy Policy for how personal information is handled.
Email us first and wait for a reply before sending anything back. Returns received without a return authorisation can take considerably longer to process. The full process is set out on the Warranty and returns page.