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Warranty & Returns in Australia
A 12-month warranty against defects, in addition to your rights under Australian Consumer Law. What is covered, what is not, and how to claim.
Every Miamaxx device carries a 12-month warranty against defects in materials or workmanship, valid from the date of purchase. If a Miamaxx device fails through no fault of yours within that period, Miamaxx repairs or replaces it at no charge.
The warranty is administered in Australia by Dare Too Pty Ltd, the company behind Miamaxx, so claims are not routed to an overseas manufacturer. Sleeves and accessories are consumable items and are covered against manufacturing defects only.
Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The 12-month warranty described here is in addition to those rights, not instead of them.
What is covered
- Motor or mechanism failure under normal use
- Battery failure to hold charge under normal use
- Controls or remote pairing that stop functioning
- Silicone defects such as splitting or separation not caused by misuse
What is not covered
- Damage from silicone-based or oil-based lubricant — water-based only
- Water damage from submersion, or charging while wet
- Disassembly or attempted repair
- Accidental damage, drops and general wear
- Products bought from an unauthorised reseller
Returns
Unopened products in original packaging can be returned within 30 days of delivery for a refund. Return postage is yours unless the item is faulty.
Opened products cannot be returned for hygiene reasons unless they are faulty. This is standard across the category and is not a limitation of your consumer-law rights where a product is genuinely defective.
Making a claim
- Email us with your order number and what has gone wrong.
- Include a short video if the fault is mechanical — it usually saves a round trip.
- We respond within one business day with a return label if the item needs to come back.
- Confirmed faults are repaired or replaced at no charge, including return postage.
Need to make a claim?
Send the order number and a description. We answer within one business day.
Contact supportFrequently asked questions
Twelve months from the date of purchase, covering defects in materials or workmanship. This is in addition to your rights under Australian Consumer Law, which are not limited by it.
Using silicone or oil-based lubricant, submerging the device or charging it while wet, disassembly, and damage from misuse or accident.
For hygiene reasons opened products cannot be returned unless faulty. Unopened items in original packaging can be returned within 30 days.
Email us with your order number and a description of the fault, plus a short video if the fault is mechanical. We respond within one business day.
We do. If a product is confirmed faulty within the warranty period we cover return postage and either repair or replace it at no charge.